ServiceNow & Firefly

Unify your cloud engineering and ITOM workflows

Firefly integrates with ServiceNow to bring Infrastructure-as-Code automation, Cloud Asset Management, and governance into your ITOM workflows. With Firefly, ServiceNow users can now gain complete visibility into their AWS, Azure, and GCP, and Kubernetes cloud resources, track infrastructure changes, and enforce compliance policies—all without leaving the ServiceNow platform.

By syncing Firefly’s cloud inventory and governance policies into ServiceNow, organizations can maintain an accurate system of record, monitor infrastructure drift, detect policy violations, and simplify cloud operations— with AI-enhanced efficiency and precision— to ensure efficiency and accuracy without hitting API rate limits or risking cloud performance disruptions.

Why ServiceNow and Firefly?

With Firefly and ServiceNow, IT and Cloud teams can integrate cloud governance into their existing ITOM processes, reducing manual effort, increasing visibility, and ensuring compliance across multi-cloud environments.

Gain full cloud visibility in ServiceNow

Firefly continuously syncs cloud resources from AWS, Azure, and GCP with ServiceNow, providing real-time updates and incremental changes to keep your CMDB accurate—without API rate limits or risk of breaking the cloud.

Centralize policy governance & visibility

Firefly syncs governance policies directly into ServiceNow, allowing teams to view policy configurations and compliance status across cloud environments. While actions on policies are managed in Firefly, ServiceNow dashboards provide comprehensive visibility into policy violations and their severity.

Automate incident management for policy violations

Firefly raises incidents in ServiceNow for critical policy breaches, allowing teams to manage and track violations within their familiar ITSM workflows. Incidents are configurable based on severity, helping prioritize issues without overwhelming teams with low-risk alerts.

Correlate cloud data with existing ITOM workflows

Firefly enhances ServiceNow by mapping cloud resources with other IT assets using metadata and tags (e.g., team ownership, account details). This enables users to create powerful, cross-service dashboards and correlations, providing a unified view of infrastructure, applications, and operations.