PagerDuty has long been a leader in orchestrating incident response and ensuring uptime. PagerDuty has become nearly the de facto service trusted by most DevOps teams as a digital operations management platform to detect, assess, and resolve incidents in real time. Firefly now brings its expertise in codifying SaaS assets to this partnership, providing a much-needed collaboration that helps businesses manage their PagerDuty assets as code, codify configurations, and remediate issues efficiently. 

Now, Firefly and PagerDuty are working together to revolutionize operational workflows.

Simplifying the Complexity of Managing PagerDuty Configurations

PagerDuty integrates with various monitoring and ticketing tools to collect data signals to automatically notify the appropriate on-call personnel through channels like email, SMS, or phone calls, ensuring prompt response. This is why customers often face the challenge of thousands of configurations being created and modified regularly—from user access controls to on-call schedules. 

Traditional Infrastructure-as-Code tools like Terraform often fail to capture the breadth of these ongoing changes that relate to the wider scope of SaaS-based services and platforms, and not just the infrastructure your applications are running on. In addition, like all cloud and SaaS-based configurations, these changes, when unmanaged, can lead to configuration drift, inconsistent deployment environments, and potential security risks. 

Enter Firefly. Configuring your PagerDuty-as-Code enables you to derive the same benefits as managing your infrastructure as code, such as:

• Discovering Configuration Gaps: Automatically map your existing PagerDuty configurations, identifying areas where gaps exist in your incident-response processes.
• Codifying Configurations: Transition unmanaged configurations into codified assets, reducing manual efforts and enabling version control.
• Detecting and Resolving Drift: Proactively monitor for and resolve configuration drift, ensuring alignment between desired and actual states.

By starting with PagerDuty configurations, organizations can immediately realize value without extensive implementation investment, while paving the way for more robust incident management processes as they scale.

Driving Faster, Smarter Incident Resolution with PagerDuty-as-Code

On top of its ability to provide incident response, the PagerDuty platform also facilitates collaboration among teams, provides insights into incident trends, and supports automated workflows to enhance operational efficiency. That is why the Firefly and PagerDuty integration extends beyond configuration management—it strengthens incident detection, notification, and resolution workflows.

Here’s how it works:

1. Enhanced Alerting and Correlation: Firefly detects misconfigurations or drifts across your infrastructure and forwards alerts directly to PagerDuty. These alerts can be correlated with existing signals from observability platforms like Datadog or New Relic.
2. Smarter Root Cause Analysis: Config drifts can often underlie performance or security incidents. PagerDuty’s AI-powered Operations (AIOps) capabilities correlate these drift alerts with other performance or security events, speeding up root cause identification.
3. Streamlined Resolution: PagerDuty’s runbook automation helps teams quickly remediate issues. For example, detecting a configuration drift could trigger a Firefly workflow to apply fixes and codify updates, closing the lifecycle loop.

A Complete Ecosystem Approach: Drift Detection to Remediation

Firefly and PagerDuty offer a full lifecycle solution for managing your infrastructure and configurations. Eventually our SaaS platforms, like PagerDuty, are integrated with a diversity of tools, clouds and systems to provide the fast incident resolution our organizations require. That is why Firefly extends its capabilities to other platforms PagerDuty is integrated with, and detects drifts not just in the PagerDuty platform’s configurations, but across AWS, Azure, GCP, and other platforms.

Once these issues are detected, alerts are pushed into PagerDuty, keeping teams informed and enabling immediate action, when needed. This holistic view also makes it possible for PagerDuty to correlate configuration drift alerts with performance or security signals to provide a comprehensive incident context.

Greater context enables faster remediations through runbook automation and workflows that kick off from PagerDuty to resolve the drift, codify updates, and prevent recurrence. This integration aligns with industry standards, such as DORA metrics for greater speed and safety, allowing organizations to rapidly close the loop on incidents, reducing mean time to resolution (MTTR) and ensuring environments are always deployment-ready.

Evolving DevOps Practices with Security in Mind

While infrastructure drift detection has become the backbone of good cloud hygiene––critical for everything from FinOps and CloudOps through DevSecOps. And as the DevSecOps movement gains momentum in the enterprise, one of the ways PagerDuty can strengthen their DevSecOps capabilities is through the partnership with Firefly. 

Configuration drifts that pose security risks—whether tied to improper access controls or exposed APIs—can now be identified, alerted on, and remediated in real time. 

Through a simple onboarding wizard you can quickly integrate PagerDuty with Firefly, to immediately start managing your PagerDuty configurations, with no complex deployment hurdles.

This immediate visibility also enables gradual scalability, the ability to extend your observability, and drive increased deployments of PagerDuty modules as your incident-response needs grow. Firefly supports Enterprise and full platform plans for maximum visibility of all your PagerDuty assets, and as a cloud-neutral platform, it’s possible to manage configurations across PagerDuty, cloud providers, and more from a single dashboard. Through this cross-cloud visibility, you can detect, alert, and remediate drifts before they impact performance or security.

What’s Next in the PagerDuty and Firefly Landscape

The shift toward managing SaaS platforms as code is no longer a luxury—it’s a necessity (we’ve been speaking about codifying SaaS apps for some time). With tools like Firefly bringing As-Code principles to platforms such as PagerDuty, organizations can streamline operations, enhance security, and unlock greater efficiencies. Just as infrastructure-as-code transformed the way we manage cloud resources, codifying SaaS configurations empowers teams to maintain consistency, reduce drift, and respond faster to incidents. The Firefly-PagerDuty integration exemplifies how codification can unify disparate tools and processes into a cohesive, efficient system. 

As SaaS ecosystems continue to expand, this approach ensures scalability and security are built into the very fabric of operations.This partnership is just the beginning of a journey to simplify, automate, and strengthen incident-response workflows. Stay tuned for more innovations from Firefly and PagerDuty, designed to drive efficiency and resilience across modern infrastructures.